Privacy Policy

Kamola AI — an AI assistant and social messaging platform for businesses

Last updated: 6 September 2026

Kamola AI (“Kamola AI”, “we”, the “Platform”) provides businesses (“Clients”) with an AI-powered assistant that replies to their customers on Facebook Messenger and Instagram Direct, together with tools to manage their social content and customer inquiries. This Policy explains how we handle data obtained through the Meta platforms. If you contacted a specific business that uses Kamola AI, that business is also responsible for your inquiry under its own privacy practices.

1. Data we receive

When you message a business through Messenger or Instagram Direct, the Meta platform provides us with:

We do not request or collect passwords, payment details, or other sensitive information through the chat.

2. How we use the data

3. Data obtained through the Meta platform

Data from Facebook/Instagram is used solely to provide the messaging service to the relevant business. We do not sell this data, share it with advertising networks, or use it for purposes unrelated to your inquiry. Use complies with the Meta Platform Terms.

4. Data sharing

We share data with the business (Client) you contacted, and with processors that operate the Platform (e.g. a CRM system, an AI model provider, cloud hosting, and a messaging service used to notify the business about your inquiry) — only to the extent needed to handle your inquiry. We do not sell your data to third parties.

The content of your messages is processed by an external AI model provider in order to generate the reply. These processors are located outside Uzbekistan, so your data may be processed in the United States, Russia and the United Arab Emirates. We transfer only the minimum necessary, and we require processors to protect the data and to use it solely to provide the service to us. The current list of processors is available on request at [email protected].

5. Retention

We retain conversations and related data no longer than necessary for the service and as required by law, or until deletion is requested (see section 7).

6. Your rights

You may request access to, correction of, or deletion of your data, and you may stop the conversation at any time by no longer messaging the business.

7. Data deletion

To request deletion, email [email protected] with the subject “Data Deletion”. We also support automated deletion: when you remove the app from your Facebook account, Facebook sends us a data-deletion callback (https://kamola-ai.uz/api/kamola/content/meta/data-deletion) and the associated data is deleted.

8. Security

We apply reasonable technical and organizational measures to protect data and transmit it over secure channels (HTTPS).

9. Children

The Platform is intended for persons over 18 and is not directed at children.

10. Changes

We may update this Policy. The current version is always available on this page with its update date.

11. Contact

Kamola AI
Email: [email protected]
Website: kamola-ai.uz

Operator note: add the registered legal entity operating Kamola AI (name, address) and a dedicated privacy contact before submitting for Meta App Review; have local counsel review this text.